Frequently Asked Questions

Everything you need to know about shopping with Ernest Doe Online.

What are your standard delivery times and costs?

We offer standard UK mainland delivery within 3-5 working days. Shipping costs are calculated at checkout based on the weight and size of your items, with free delivery available on qualifying orders over a certain value.

Can I return an item if it is not suitable?

Yes, we offer a 28-day return policy for most items. Products must be returned in their original, unused condition and packaging. Please note that certain items, such as customized goods or safety equipment, may be exempt.

Do you provide a click and collect service?

Yes, you can choose to collect your order from any of our Ernest Doe branch locations. Simply select the 'Click & Collect' option at checkout and choose your preferred branch.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and Maestro, as well as secure payments through PayPal.

Are your products covered by a warranty?

All new machinery and equipment come with a manufacturer's warranty. The duration and terms vary by brand and product type; please refer to the specific product documentation for full details.

How can I track my order?

Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the courier's website to monitor your delivery progress.